Contact Us

How to contact us

To find the best person / team to help you, please refer to our A-Z of services link will open in new window and click on the page link relevant to your enquiry. All appropriate contact details are normally shown at the bottom of each page.

Try the following links if you want to make a payment link will open in new window, application link will open in new window or report an issue, as you may be able to do it online, 24 hours a day.

By telephone

Instead of using the A-Z link will open in new window, if you know the department that you need to contact, please use the following link to select the appropriate Service Unit. Alternatively please use the following numbers:

  • Main Switchboard: 01202 633633 (Please note: your call will be shorter if you ring the relevant service number directly).
  • Minicom: 01202 743636 (a specialist service for hard of hearing customers).
  • Emergency / Out-Of-Hours: 0800 506050

Our core working hours are:

  • 8:30 am - 5:15 pm Monday - Thursday
  • 8:30 am - 4:45 pm Friday

However, an increasing range of services are now available to you between 8:00 am and 6:00 pm, Monday - Friday, as part of our Customers First link will open in new window programme.

Online

For the quickest response use our online report it and apply for it services. There are now over 300 services available online.

If you would prefer to email please view the list of council departments to select the most relevant service unit. Specific e-mail addresses are also listed at the top right of most web-pages.

By post

If you know the department you wish to write to, please use the following link to select the appropriate Service Unit. If you cannot find what you are looking for, then you can write to us at:

Borough of Poole, Civic Centre, Poole BH15 2RU.

In person

If you wish to visit us in person, please note that we have various office buildings open to the public across the borough. Some services such as Planning link will open in new window, Building Consultancy and Benefit Payments link will open in new window, are provided at the Civic Centre itself.

Website feedback

Please use the following link if you would like to contact the webmaster link will open in new window to provide feedback about boroughofpoole.com

Relevant Links:
Copyright © 2008 Borough of Poole - all other trademarks are acknowledged as belonging to their respective owners. All rights reserved.