Schools - Complaints Procedure
Making a complaint to your child's school
If your child has a problem at school you should be able to sort it out by talking to your child's teacher. If you can't resolve a problem through an informal discussion, your child's school will have a formal complaints procedure, which is available from the school office.
If you're worried about your child's learning or welfare in school, your child's class teacher or head of year is the best person to talk to first. Teachers will usually be in the classroom during the day, but you can leave messages with the school office and the teacher should get back to you.
If the teacher can't help with your concern, or you are not satisfied with their response, you can talk to the headteacher. You should be able to arrange a meeting or a telephone conversation with the headteacher through the school office. Failing this, you may wish to write to the headteacher.
Complaining to the governing body
If your complaint is not resolved by the Headteacher, you should approach the governing body of your child's school.
You should ask for a copy of the school's complaints procedure. The governing body will try to resolve your complaint and may need to arrange a governors' complaints panel to discuss your complaint further.
Complaining to the Secretary of State
If you believe that your school's governing body or your local authority is acting "unreasonably", you can complain to the Secretary of State at the Department for Children, Schools and Families (DCSF).
This should be a last resort and you should highlight in your letter the steps you have already taken to resolve the problem. You should note that usually the DCSF will be unable to investigate if your child no longer attends the school where the incident took place.
Complaining to Ofsted
It is also possible to complain to the Office for Standards in Education. For details please see the Ofsted website: www.ofsted.gov.uk 
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