Home Care
Home Care provides personal care and support to enable you to remain in your home. The type of care provided depends on individual needs.
Home Care Services
This service provides highly trained domiciliary care staff who have already achieved or are working towards NVQ Level 2 in Care to come into the home of a person who needs care and give help with practical care tasks.
Tasks may include:
- Washing
- Dressing
- Bathing
- Feeding
- Medication prompting
- All personal care issues
This service can also be used to give relatives/carers some regular respite.
Rehabilitation Home Care
If you would like any further information, please contact either your Social Worker, Care Manager, Occupational Therapist, or the Help Desk on 01202 633902.
Meal Delivery Service
A meal delivery service is provided every day by Agincare so that residents who are unable to cook for themselves are able to get hot meals delivered to their own home.
The service has a wide range of menu options with 100 nutritional meals to choose from. It caters for cultural needs and most special dietary requirements, such as diabetic, vegetarian and gluten-free.
The cost of the service is £2.90. Payment is made direct to the driver. Contact the Social Services Help Desk. 
Home from Hospital
This service provides support for a person who is going home after spending a period of time in hospital. The Home from Hospital service can give quite intensive home care support to someone whilst they make the transition back into managing in their own home and make a full recovery. Carers can find that this service helps them adjust to new demands and organise their care at home.
This service is subject to assessment by Social Services. If suitable services are identified and available they will be provided free of charge for the first 2 weeks after a person with care needs arrives home from hospital.
If, following review, a longer-term service is required a care package can be arranged to meet ongoing needs. There may be a charge for this subject to financial assessment.
To access the Home from Hospital service or to find out more information, please contact the Social Services Help Desk.
Mobile Night Care
A service which provides personal care at night. This service can also be available in an emergency. The service responds to problems as they arise and are notified to the out-of-hours team.
Free for up to 2 weeks.
If mobile night care continues after two weeks, it is charged at £50 per hour (pro rata for shorter visits, in 15-minute blocks). Many people will however be paying less than full cost because they have been assessed to pay a Fairer Charge: in this case, the mobile night care will be provided without extra charge.
Rapid Response Service
Rapid Response Service offers personal support at a time when people may otherwise not be able to care for themselves. For example, if you are ill or your informal carer becomes unwell or is absent or has gone away for a short period of time.
This service is free for up to 2 weeks subject to availability.
Home Care Teams
If you feel you may benefit by the provision of home care please contact the Social Services Help Desk. Please note that all new requests for care must go through the Social Services Help Desk
Older and People with Disabilities Home Care Teams
For older and people with disabilities there are two geographical teams, once care has been agreed the following Domiciliary Care Managers will then be responsible for the delivery of that care.
Jean Quinton tel: 01202 243260
Pat Crawford tel: 01202 262544
Mobile Nights Home Care Team
For persons requiring support between 10pm and 7am a specialist mobile nights home care team also operates, managed by the following Domiciliary Care Manager:
Pat Crawford tel: 01202 262544
Supported Living Service for People with Learning Disabilities
For persons requiring support with everyday living. The service currently supports 41 adults with learning disabilities.
The support given may vary from as little as a 15 minute pop-in visit to assistance with every aspect of everyday living. The aim of the service is to enable people with learning disabilities to maintain their tenancies and live a fulfilling lifestyle. The service is run in partnership with East Boro Housing Trust.
If you are an existing user of the service you are encouraged to contact the appropriate Domiciliary Care Manager direct.
Contact Details
If you feel you may benefit by the provision of home care please contact the Social Services Help Desk
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